The quickest and easiest way to order prescriptions is through Patient Access.

You can also order your prescription via the NHS App. If you wish to request your prescriptions in writing, please read below on how best to do this.

Prescriptions

How to order your prescription, and when to collect it

How to order your repeat prescription

Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways.

Please note that it takes 72 working hours for prescriptions to be processed. You can find examples of this in the section below to help you work out when to expect your prescription to be ready.

Ordering your prescription online

The quickest and easiest way to do this is by using Patient Access. In order to do this, you will need to complete an ‘Online Access Registration Form’, which can be collected from the Surgery reception. Hand the form into reception once completed with a valid form of photographic ID and we’ll provide you with login details.

Ordering your prescription in person

Alternatively, you can drop off your repeat prescription slip at reception - just tick the items you require and drop it into the box at reception.

Most pharmacies operate a home delivery service now. Simply request your prescription, then notify your nominated local pharmacy. If they are able to, they will collect the prescription and bring the items to your home. Please note - we are not responsible for ensuring any delivery to your home.

Ordering your prescription by email

You can also request a repeat prescription by sending in an email request. Simply email us via whiteacres.prescriptions@nhs.net with your full name, date of birth and required repeat medications.

NHS Prescription Charges

 

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.15

  • 12-month prepayment certificate (PPC): £105.90

  • 3-month PPC: £29.65

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website.

How long will my prescription take to arrive?

 

Under normal circumstances, it takes 72 working hours for prescriptions to be processed.

Here’s when you can expect your prescription to be available, depending on when you order:

  • Ordered by noon Monday - ready to collect from noon Thursday

  • Ordered by noon Tuesday - ready to collect from noon Friday

  • Ordered by noon Wednesday - ready to collect from noon Monday

  • Ordered by noon Thursday - ready to collect from noon Tuesday

  • Ordered by noon Friday - ready to collect from noon Wednesday

It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.

Common Queries

 

My medication isn’t on repeat.

If you require medication that you cannot see on Patient Access or the NHS App please request it by visiting or calling the Surgery. Please be advised this can take up to 3 working days - so please make sure to ask well in advance to make sure you don’t run out of your required medication.

What happens if I miss my checkup?

We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.

I need to request a medication I only use occasionally.

Please let us know the name of the medication requested and reason why it is being requested. For example stating “eczema cream” is not very specific and this will lead to delay in medication being issued - so please use the right names wherever you can.

I’ve requested my medication early, but it’s been rejected.

We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

I’m having problems with my medication, or have decided to stop.

Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

Is your medication cabinet fit for purpose?

Visit the NHS website to find out what medications we recommend you keep at home.