We’ve made it easy for you to receive the help you need.

Click the button to call the Surgery for any appointments you may want to book.

Alternatively, you can register on Patient Access to book appointments online (service currently suspended). These options will help to free up our phone lines, allowing the most urgent and important calls to be seen to as soon as possible.

You can also submit a form for an online triage. This service is for non urgent medical queries and requests that can be resolved online. This is not for booking telephone calls or face to face appointments.

Appointments

Booking an appointment at New Court Surgery

How to book an appointment.

 

Routine GP appointments can be pre-booked with a GP of your choice - usually these are available 2-6 weeks in advance. We also have a number of GP appointments that become available each morning to be booked that day; when we can you will have a choice of GP but this may not always be possible when booking a same day appointment. If you’re in need of one of these appointments then please call us as soon as the line opens at 8:00am

Booking via Phone

To book via phone, please click the button above or call 01684 573161. Usually, the Reception team will ask some questions on behalf of the GP before booking you an appointment, as it may be more appropriate for them to refer you to a different service, such as urgent care or A&E. This is all based off the GPs advice, so please be patient with our Reception team!

Booking Online

To book online, simply click the buttons above to visit Patient Access or our Online Consultation service. These options are usually quicker and easier than trying to book via phone, and allow the phone lines to be freed up for crucial, emergency calls.

Home Visits and Telephone Advice.

Home Visits

Home visits are available for patients who are either housebound or unable to visit the Surgery due to illness. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Surgery before 10:30am if you require a home visit, to give the clinician time to plan the visits.

Telephone Advice

Telephone advice is accessible by contacting our Reception and asking for telephone advice from a GP or Practice Nurse, after which someone will be in touch to give you advice over the phone.

Specialised Clinics

These can be booked in advance by telephone or by visiting reception. Services provided by the practice nurses include:

  • Asthma and COPD Clinics

  • Diabetic Clinics

  • Coronary Heart Disease Monitoring

  • Cervical Smear Tests

  • Family Planning Checks and Advice

  • Travel Advice and Immunisations

  • Wound-care, Dressings and Removal of stitches

Please tell the receptionist which service you require and she will book you with the appropriate nurse. To find out more about these clinics and services, click the button below.

Cancellations.

Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!

You can cancel by calling 01684 573161.

Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.

Need help urgently?

Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:

999

Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.

NHS 111

Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.