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Patient Participant Group

Herefordshire and Worcestershire

Communication Updates

Digital Access to Healthcare Survey - Healthwatch Worcestershire

Healthwatch Worcestershire want to understand what people think about finding information and communicating with health services online and are inviting people to complete their survey. 

During Covid-19 health services have been using telephone and video call consultations in place of face-to-face appointments. There has also been an increase in the use of email and text message communication and ordering of prescriptions online. Healthwatch understand that not everyone has access to the internet or finds it easy to use. 


For more information, paper copies of the survey or to complete the survey by phone, please contact Healthwatch Worcestershire directly at: 01386 550264 or 

Share your NHS patient experiences

We think it is important that people can share their experiences of the NHS in their own words. 

There have been lots of changes and challenges happening in the NHS due to the ongoing Covid-19 pandemic since March 2020. It is now more than ever, important for the CCG to get an understanding of what impact these changes have had on people and where improvements need to be made. 

By sharing your experiences of the NHS since March 2020, you can help health care professionals and the CCG to understand what was good, what was bad and what would have made your experience better. 

How to share your NHS experience - There are various ways you can share your experiences. Please see below: 

Online form - You can tell us your about your NHS experience by following this link to a short survey. The full survey link: 

By telephone or video call - Contact the engagement team at to arrange to speak to someone on the telephone or by video call. 

Local Health Campaigns and News 

Protect yourself and others this winter with a free flu jab Health bosses across Herefordshire and Worcestershire urge eligible residents to have their free flu jab this winter. 

The flu vaccination programme has now started across the two counties and there has never been a more important time to make sure you, and those you care for, are protected against serious illnesses such as the flu.

This year the flu vaccine is being offered free on the NHS to:

  • Frontline health and social care workers 
  • Adults aged over 50
  • Pregnant women
  • Children aged 2 – 16 and their parents
  • People with long term health conditions
  • Carers and close contacts of immunocompromised individuals

Dr Ian Tait, GP and Chair of NHS Herefordshire and Worcestershire CCG said: “It’s not too early to start thinking about how we will look after ourselves and our loved ones this winter. 

“By having the flu vaccination, you will help to protect yourself and others from what can be a severe, and sometimes fatal, illness which could lead to hospital treatment. You will also be helping to protect the NHS from coming under increasing pressure this winter. 

“If you are eligible for a flu vaccination your GP surgery will contact you, or you can visit a local community pharmacy which is carrying out vaccinations.” 

Dr Kathryn Cobain, Director of Public Health for Worcestershire said: “Vaccines are one of the best ways to protect ourselves from illness, which is why we are recommending anyone who is eligible for the flu vaccination to come forward and get it. 

“If you are working within health and care, we would particularly encourage you to get the vaccine to protect yourself and those you come into contact with.” 

Dr Rebecca Howell-Jones, Acting Director of Public Health for Herefordshire said: “Ahead of the 2021 to 2022 winter, the flu vaccination programme will be expanded to include all children of secondary school age as well as those of primary school age. 

“Vaccinating children against flu provides protection to individual children who receive the vaccine and reduces transmission of flu in the wider population. This is more important than ever due to the increased risk from flu and Covid-19 infections together. 

“In most cases the flu vaccination for children will be provided as a nasal spray and will be offered at school.” 

Alongside this year’s flu vaccination programme is the Covid-19 booster campaign. Eligible individuals will be contacted by the National Booking System or their GP practice with care home residents and health and care staff being prioritised in the first instance. Booster jabs are effective for topping up protection for people who have had both of their Covid-19 jabs and it must be a minimum of six months after their second dose.

Local health news links

Sign-up for the weekly CCG Communications Update

The Herefordshire and Worcestershire PPG network aims to share information, engagement opportunities and best practice with PPG representatives. The CCG also sends out a separate, weekly Communications Update for stakeholders. This update includes local news and information, health campaigns and resources which can be used with your staff and service users or can be forwarded onto your networks. Please find attached last week’s update, as an example. 

Sign-up: If you'd like to receive a copy of the Communications Update, please sign up using this form:

Contact Information

The Engagement Team can be contacted be emailing: Please email if you wish to unsubscribe from this mailing list. Herefordshire and Worcestershire CCG holds your details confidentially and will not share them with a third party. It is important for the CCG to ensure the details we hold are accurate, it is your responsibility to ensure that the details provided are accurate