Policies & Information

Confidentiality and GDPR

Confidentiality & GDPR
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

If you wish a third party to receive information about yourself, please write to the practice manager or your doctor giving your consent.

Privacy Notice for patients
Please find below the patient privacy notice relating to the recent General ProtectionData Regulations (GDPR) that came into force 25th May 2018.

GP GDPR Privacy Notice

August 2020 - COVID-19 GP Privacy Policy
Please find below the patient privacy notice relating to the recent General ProtectionData Regulations (GDPR) that came into force 25th May 2018.

COVID-19 Privacy Policy

Clinical Photography Policy
Please find below the patient privacy notice relating to the recent General ProtectionData Regulations (GDPR) that came into force 25th May 2018.

Clinical Photography Policy

Video Conferencing Policy

Video Conferencing Policy

CQC Information

Care Quality Commission
The Care QualityCommission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

Your GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website. You can access the report below

St Saviour's Surgery
CQC overall rating: Good
10 April 2020
View the report

New Court Surgery
CQC overall rating: Good
11 January 2019
View the Report

Malvern Health Centre
CQC overall rating: Good
28 June 2017
View the Report

Whiteacres Medical Centre
CQC overall rating: Good
11 May 2016
View the Report

Freedom of Information

Freedomof Information
‍The freedom of information act is an Act of Parliament of the Parliament of the United Kingdom that creates a public“right of access” to information held by public authorities.

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Useful Resources‍

Websites
‍Information Commissioner website.
‍
Websites
Freedom Of Information Act 2000

NHS England Contracting

Data Sharing Information

Data Sharing Information
All General Practices in England share some information about the care that patients receive. This information is shared on a secure system. How the information is used and shared is controlled by law. Strict rules are in place to protect your privacy.

The information which is shared is used to plan and improve services for all patients. The information which is taken from the computer system at our surgery is linked to other places where you may be receiving care, such as the hospital and community services. Information such as your postcode and NHS number, but not your name, will be used to link your records in the secure system, so your identity is protected.

Sharing information can help improve the understanding of the most important health needs and the quality of care provided by local health services. It may also help researchers to identify patterns in diseases and responses to different treatments.

You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care. If you do not want information that identifies you to be shared with other organisations, please ask any member of the Reception Team to make a note of this on your medical records. This will prevent your confidential information being used other than where necessary by law (e.g. if there is a public health emergency). If you are happy for your information to be shared you do not need to do anything.

For more information, including a list of frequently asked questions (FAQs) please go to the website at www.nhs.uk/caredata or www.hscic.gov.uk

‍National Opt-Out Programme
You can choose whether your confidential patient information is used for research and planning.

For more information, go to www.nhs.uk/your-nhs-data-matters

GP Earnings

All GP practices are required to declare the mean net earnings (e.g. Average pay) for GPs working to deliver NHS services to patients at each practice. This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.

The average pay for GPs working in Malvern Health Centre in the last financial year was £57,175 before tax and national insurance. This is for 4 full time GP, 4 part time GP and 0 locum GP who worked in the practice for more than six months.
‍
The average pay for GP's working in New Court Surgery in the last financial year was £84,644 before tax and National Insurance. This is for 2 full time GP's, 3 part time GP's and 0 locum GP's who worked in the practice for more than 6 months.

The average pay for GPs working in St Saviour's Surgery in the last financial year was £76,881 before tax and national insurance. This is for 0 full time GP, 3 part time GPs and 0 locum GPs who worked in the practice for more than six months.

The mean earnings for GPs at White acres Medical Centre in the financial year ended 31st March 2019 was £72,663 before the deduction of employees' superannuation, contributions, tax and national insurance. This is the average pay for three full-time GPs, four part-time GPs who worked in the Practice for more than six months during that year.

Named Accountable GP

Named Accountable GP
‍
Every patient at the practice is allocated a named, accountable GP. This ensures you have a ‘usual’ GP as a point of contact and to assist with continuity of care. You should always try and see your usual GP, especially for ongoing problems, however we understand this is not always possible which is why there are no restrictions on seeing other doctors.

Your named accountable GP can be found at the bottom of your repeat prescription. If you do not receive repeat prescriptions and wish to know your named accountable GP, please ask your practice reception.

Summary Care Record

The Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

‍Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?
Over half of the population of England now have a SummaryCare Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP.

How do I know if I have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

‍More Information
Implied consent with patient opt out via Read Code and requirement to explicitly opt in for Rich SCR.How do I get more information?You can also visit the NHS Care Records website

Download the opt out form

Access to Medical Records

Access to medical Records
An application for access to a medical record may be made by:

The patient
A person authorised in writing to make the application (such as a solicitor or insurance company)
A person having parental responsibility for a child: any person appointed by a court to manage the patient affairs.
Where a patient is deceased the patient's next of kin or authorised representative.

We will always ensure that we have the patients informed consent to release copies of medical records and on occasion we may write to a patient to confirm that they are fully aware of what information they have consented to be released. This will generally apply in situations where we get requests from solicitors.

Patients details are held in writing and also on computer. We are registered under the Data Protection Act.
‍
Please contact the Practice Manager for your registered practice if you have any questions regarding access or if you wish to arrange access to records.

Violence Policy

Violence Policy
The NHS operate a zero-tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Complaints

Complaints
We make every effort to give the bestservice possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager for your registered practice who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from the practice reception.

Policies & Information

Policies & Information

NHS 111 online