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Social Prescribing Service

Citizens Advice - South Worcestershire

Social Prescribing Service

Latest Newsletter

Claire has been a social prescriber for 2.5 years and comes from a background working in social housing. She takes referrals from Malvern Health Centre and St Saviours Surgery.

Jacqui joined a year ago and previously worked with Onside Advocacy. Jacqui looks after referrals from Whiteacres Medical Centre and New Court Surgery.

Between us we have a wide knowledge of local services and activities we can recommend to our service users, and can refer to our colleagues at Citizens Advice for help with practical issues such as welfare benefits, debt and housing. At the moment the service is mainly phone based although we hope to be able to start seeing people in person again when Covid regulations permit. 

The Social Prescribing service is designed to help people with a range of problems that are not medical, but have a direct impact on their sense of wellbeing. We usually work with clients for around 6 months, starting with an initial discussion that can last up to an hour. We will listen to you; find out what is important to you and start to make an action plan to tackle your worries at a pace that suits you. We try to help people find their own solutions rather than telling them what to do, so that they have more control over their own health and find ways to improve how they feel in a way that suits them. 

Some of the things we can help with:

  • Money worries, debt, benefits and budgeting
  • Employment and learning
  • Housing
  • Social isolation and loneliness
  • General wellbeing and help with healthy behaviours
  • Feeling more connected and helping in your community

We can link you with the people, knowledge and activities that can help you to feel better. We might recommend groups and activities within the community, or local and national organisations who can help. We take a holistic approach, considering practical problems, lifestyle and wellbeing as interconnected issues that each impact on the other.

We address this by talking about the Five Ways to Wellbeing, small steps we can all take to improve our feelings of health and contentment. The Five Ways toWellbeing are: Connect, Be Active, Take Notice, Keep Learning and Give. You can find out more about the Five Ways to Wellbeing on the attached flyer.  

This is a short video introduction to social prescribing: YouTube - What is Social Prescribing? Referrals to Social Prescribing are made through your GP or other health professional so if you would like to make an appointment please ask at your Doctors Surgery. We take referrals from any of the Malvern GP surgeries: Malvern Health Centre, New Court Surgery, StSaviours Surgery and Whiteacres Medical Centre.

What our service users say

  • You were really kind and supportive. You gave me the time to work through things.
  • You were so kind to me and I felt you really cared
  • It helps you to believe in yourself and when you believein yourself you can get things done and feel happy again
  • I am starting to feel part of Malvern now
  • You put me at my ease so I felt comfortable talking about my emotions with you, and knowing you’re there is really reassuring, you really have been helpful.
  • You listen well
  • You never judged me
  • Thank you for your assistance with this [successful PIP application] I can’t tell you what a difference it will make to my life going forward
  • You give me courage
  • I’m so glad the doctor called me that day [and suggested social prescribing] because otherwise I’d still be in an absolute mess and not knowing where to turn
  • It really puts my mind at rest knowing there is someone Ican get in touch with if I’m struggling
  • Talking to you has made me feel safer and calmer