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Out of hours
contact information

When we are closed

Phone 111
The out-of-hours service is run by Care UK on behalf ofWorcestershire CCG to provide emergency medical services, at night and at weekends outside our surgery’s normal opening hours. 

In the case of urgent need when the practice is closed you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor. 

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency. 

If your injury is not serious, you can get help from a minor injuries unit (MIU),rather than going to an A&E department. This will allow A&E staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.

There are there are around seven million attendances at type 3 A&E services (WiCs, UCCs and MIUs) in England. MIUs are usually led by nurses and an appointment is not necessary.

Minor injuries units can treat:

  • sprains and strains
  • broken bones
  • wound infections
  • minor burns and scalds
  • minor head injuries
  • insect and animal bites
  • minor eye injuries
  • injuries tot he back, shoulders and chest

Minor injuries units cannot treat:

  • Chest pain
  • breathing difficulties
  • major injuries
  • problems usually dealt with by a GP
  • stomach pain
  • gynaecological problems
  • pregnancy problems
  • allegic reactions
  • overdoses
  • alcohol related problems
  • mental health problems
  • conditions likely to require hospital admission

Some MIUs do not have facilities to treat young children. This depends on the capacity, resources or skill levels available at the MIU. Contact your local MIU in advance if you are not sure whether you or your child can be treated there. They are open 9am until 9pm and are based on a walk in system. They also have Xray facilities.

Malvern Community Hospital,
185 Worcester Road,
Malvern,
Worcestershire
WR14 1EX
General enquiries: 01684612600